At Bahoo Brothers, customer satisfaction is important to us. Since our products are handmade and often customized, please read our Return & Refund Policy carefully before placing an order.

1. Handmade Product Policy

All our products are handcrafted, which means:

  • Minor variations in color, texture, size, or finish may occur

  • Such variations are part of the handmade process and are not considered defects

2. Returns Eligibility

We accept returns only under the following conditions:

  • The item received is damaged

  • The item received is incorrect or different from the order

❌ We do not accept returns for:

  • Customized or personalized items

  • Change of mind

  • Normal handmade variations

3. Return Request Timeline

  • Customers must notify us within 14 days of receiving the product

  • Requests made after this period may not be accepted

To request a return, please provide:

  • Order number

  • Clear photos or video showing the issue

  • Description of the problem

4. Refund Policy

  • Refunds are issued only after inspection of the returned item

  • If approved, refunds will be processed using the original payment method

  • Shipping charges are non-refundable, unless the issue is due to our error

5. Exchange Policy

  • Exchanges may be offered for damaged or incorrect items (subject to availability)

  • Customized items cannot be exchanged unless damaged in transit

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Items must be returned in their original condition and packaging

7. Cancellation Policy

  • Orders can only be canceled before production begins

  • Once a handmade or custom order is started, cancellation is not possible

8. Contact for Returns

For return or refund requests, contact us at:

📧 Email: info@bahoobrothers.com